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We ordered a variety of items and they arrived on time but…

We ordered a variety of items and they arrived on time. However the seal on one bottle was broken and the instructions clearly said do not use it if the seal is broken. When we contacted the shop they replied immediately to say it was ok to use even when the seal was broken. Since this was medical content we were not sure if we should, especially when the bottle itself says do not use when seal is broken. Anyway, we are still waiting for this to be resolved.

This is what we replied to you but you haven't replied to us so far.
Dear Customer,

The paper label on this product is relatively fragile and may get damaged during shipping. However, the bottle inside is sealed and intact.

If you feel this affects your normal use of the product, you can open the following link to submit a damage confirmation:

http://www.verifyclaim.com/9zD4Mci

Once your submission is received, we will send you a replacement.

Thank you