We normally send your items to you after we received your order 1-3 business days. In some special time or season, it may take 3-7 business days or more. If you need your items in a hurry, please contact us before you place the order to make sure if the items can be delivered as your expectation. The shipping time and delivery time is estimated. We don't guarantee the time.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All the products, pictures, information on our website are provided from the third party. We are just a platform to display the products, pictures and information. When you place an order on our website, you have to make sure this product is allowed to sell in your country or area. We mail products worldwide but we don't guarantee it is allowed to sell in your place.
We offer Free standard shipping on orders over $50. We also offer Express 1 day delivery for extra charges. We offer Free shipping coupons on orders less than 50.00 for members only. You may check the Vip program or contact us for more information
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please note that we estimate settled shipping rates for many items weight-based. But in the actual situation, there are still many products with oversize shape which is not applying to our current settled shipping rates policy. After we receive your order if this is any item in your order with oversize shape, we will contact you via e-mail or phone to give you a exact extra shipping fee quote. You have the right to cancel your order before we send your order. If we can't get the extra shipping payment permit from you within 7 days your order will be canceled automatically.
Don't worry about any shipping damages. You get covered by us. We can replace items if they are defective or damaged( not good to use). Unless the product is titled "Gift Box", we don't replace if only the external paper boxes are worn or folded but the inside products are sealed or good to use. If you need to exchange it, send us an email at email@example.com and we will send you a new one.
There is little chance to lose your package.
1. We are not responsible for an incorrect and incomplete address provided by the customers. You are responsible to review your order to make sure every information is correct. You will be transfered to confirmation page after placed the order. We will send you an order confirmation e-mail/text to as well. You can also login to your account to check your account and order information.
2. If the carrier's tracking information shows your order delivered, but you can't find you package. You need first check the place around you house(front and back yard;parcel lockers;ask your neighbours). If you still can't find the package, please contact us immediately. We DO cover the lose if you contact us in 2 days of delivery. We will send you a new one.
3. If the tracking information show items in transit, the shipping time is longer than usual. You should contact your local shipping carrier to know what is going on. If the package can't move longer than 2 weeks(US only), we DO cover this situation. We will send you a new one.
We think all users of this website have known and agreed all the Shipping Policies. All users of this website will give up the rights to pursue legal responsibility about shipping policies of us. Please don't use our website if you don't agree any of the Shipping Policies above.
We keep our right to explain all the information above.