Oder cancel policy
You can cancel your order before we send it to you. You can contact firstname.lastname@example.org or reply your order confirmation email to cancel your order. you need to give us your order number and the name on the order. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. 5% Credit card transaction fee is non-refundable. If your order contains more than 10 items, 15% of the restocking fee will still be charged. This is to prevent Malicious orders .
If the products have been shipped, you can request for return.
Please check our return policy.
We keep the right to refuse any order cancel request.
We keep the right to cancel any order at any time.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We don't exchange If only the external packages are defective or damaged but the inside products are sealed or good to use. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and ask about the exchanges.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, contact email@example.com for the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 5% Credit card transaction fee is non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We think you have read and agreed all the policies above if you place an order on our website.
All users of this website will give up the rights to pursue legal responsibility about Refund & Return policies of us. Please don't use our website if you don't agree any of the Refund & Return Policies above.
We keep our right to explain all the information above.